Our firm has achieved significant growth and has been named as a “Best Firm to Work For” every year since 2007 by Consulting Magazine. Our Professional Staffing Practice has been recognized as one of the nation’s fastest growing talent acquisition firms since 2011. We work with clients to fill Contract, Contract-to-Hire, and Direct Hire opportunities within Management Consulting, IT, Accounting/Finance, Human Resources, and Marketing areas. We are a collaborative, entrepreneurial firm that takes pride in our people, culture, clients and work-life balance.
We are looking for a Business Analyst/Technical Writer. The primary role of this position is to deliver final future state process documentation in support of order management standardization efforts. This role will require analysis of existing current state material and conversion to future state to support order entry process.
•Ability to analyze current state processes compared to future state processes, identifying gaps, prioritizing, and documenting future state.
•Writes user documentation based on future state.
•Refreshes existing Methods & Procedures, and Job Aid materials to deliver targeted information more efficiently.
•Supports and improves documentation on how applications/systems interact to support business processes.
•Researches, maintains, and communicates a knowledge base
•Collaborates with peers, boundary partners and functional experts to create, update and disseminate standardized job aids, methods and procedures, standards and other information.
•Obtains, continuously audits, updates and distributes information to enable front line colleagues to effectively support and serve customers. Information includes but is not limited to products, features, services, troubleshooting techniques, tariffs, rates, sales campaigns and promotions and competitive issues in the marketplace.
•Creates and maintains content on a variety of platforms (e.g., SharePoint, and other regional tools, etc.) throughout the entire lifecycle, reduces duplicate information and proposes improvement recommendations to leadership for enhancement to content.
•Attends meetings and training sessions to collect and disseminate critical information concerning products, services, and processes.
•Participates in project teams as assigned to define, pilot and move into production processes, tools and methods to be used by all agents in both Markets as well as partner sites. May be given lead in driving complex tasks and/or projects to drive continuous improvement.
•Self-starter, able to work with limited hands guidance
•Fast-paced, constantly changing, budget-driven organization
•Must be able to work varying schedule with minimal supervision to accommodate the needs of the business
•Collaboratively develops content and solicit feedback from users on usability
•Must be proactive, open and receptive to feedback regarding content
North Highland is a global consulting firm with a proven record of enabling great returns on our clients’ investment. Our high-caliber consultants offer deep experience and expertise across many diverse industries and service areas. We specialize in solving tough business challenges, being easy to work with, and nurturing long-standing relationships with the most recognizable brands in the world. Ask any of our clients, and they’ll tell you.
North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.