Our firm has achieved significant growth and is regularly recognized as a Best Place to Work both nationally and locally in our communities. We are a collaborative, entrepreneurial firm that takes pride in our people, culture, clients and work-life balance.
The Business Process Consultant leads large scale, cross-functional initiatives.
Essential Duties & Responsibilities
•Assists business case development for those proposed initiatives to which are assigned to ensure adequate assessment of opportunities, risks and return on investment.
•Facilitates the optimization of business unit performance by enhancing alignment of policy, process and technology and designing/implementing for future business needs as well.
•Leads large scale, cross-functional initiatives that are intended to drive performance improvement, financial gains, customer satisfaction and improved compliance.
•Provides policy guidance on assigned initiatives so that end-to-end processes are considered for maximizing effective implementation.
•Organizes work teams, drives consensus and ensures end-to-end policy/process integrity to accomplish project work including: identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, recommendation documentation and implementation oversight.
•Performs detailed analysis of data, workflows, policies, procedures, organization of staff, skills and offer potential solutions in order to execute initiatives.
•Supports the project work by utilizing project management software such as, but not limited to, Excel, PowerPoint, Visio, and Microsoft Project.
•Leads all levels of staff who are responsible for initiatives included in the company's operating plan in order to support their success, development and effective completion and communication of their initiatives.
•Assists other project leaders in specific areas as needed such as facilitation, analysis, process mapping, brain-storming, project management issues, etc.
•Writes and delivers communication to all levels of organization to ensure support, awareness and effectiveness of process improvement initiatives.
•Possesses and utilizes knowledge and experience leveraging IT solutions.
•Provides other related support as needed to improve the performance of the business.
•Bachelor's degree required; Master's degree preferred
•Five to seven years related experience; previous experience in health care and/or insurance highly desired
•Demonstrated experience and skill in training, presenting and facilitating
•Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.
Knowledge, Skills & Abilities
•Ability to work in a team environment, and troubleshoot with peers
•Strong analytical skills
•Strong oral and written communication skills required
•Must be a self-starter with strong initiative
•Ability to handle multiple projects and tight deadlines
•Must have demonstrated analytical/research skills, proven adeptness at detail work and the ability to formulate solutions
•Ability to easily adjust to changing requirements and priorities
•Intermediate skills with Microsoft Access and Excel are necessary
North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (www.cordenceworldwide.com), a global management consulting alliance. For more information, visit northhighland.com and connect with us on LinkedIn, Twitter and Facebook.
North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.