Our firm has achieved significant growth and is regularly recognized as a Best Place to Work both nationally and locally in our communities. We are a collaborative, entrepreneurial firm that takes pride in our people, culture, clients and work-life balance.
•The Business Systems Analyst identifies and presents business and technical specifications based on customer and business needs, industry best practices and available technology. Implements processes, systems and applications to meet the company's business initiatives. Responsible for driving low to moderately complex systems requirements (6 or less participants and/or budget of less than $200K).
Essential Duties & Responsibilities
•Consults with management and staff to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security requirements.
•Communicates the business requirements and technical specifications to the technical/programming department.
•Develops, coordinates, and implements plans to test business and functional processes.
•Develops, tests, installs, and modifies functional software.
•Writes and maintains functional specifications for new or modified business systems. Creates or assists others in the writing of user documentation , instructions, and procedures. Monitors and documents post implementation problems and revision requests.
•Consults and coordinates with systems analysts and programmers to design and develop automated business systems.
•Coordinates the implementation of technological functions to customer's specifications.
•Develops, tracks and manages project plans including goals, strategy, resource scheduling, timelines, and budget.
•Provides end-user application support.
•Analyzes existing systems to determine more efficient processing methods or to identify errors.
•Conducts preliminary investigation for all project requests. Reviews requirements, specifications, testing plans, support and training plans to ensure they are in line with business objectives.
•Bachelor's Degree in Information Systems, Finance/Accounting, Business or other technical/analytical field required
Government Clearance & US Citizenship Requirement
•US citizenship required
•Proof of favorable adjudication following submission of Department of Defense form SF86 or higher security
•Minimum three years analytical and data processing experience
•IT experience preferred
•Health Care or other applicable industry experience preferred
•Familiarity with Pega preferred
•Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.
Knowledge, Skills & Abilities
•Understanding of PC hardware, software and how networks work
•Proficient in Word, Excel, Access, Project and Windows operating systems
•Requires excellent communication, analytical, facilitation and negotiation skills
•Ability to work in a team environment
•Ability to develop functional requirements and documentation for technical staff
•Ability to develop data process modeling/mapping
•Ability to utilize data mapping or extraction tools
•The following section describes the general physical requirements for this position. Please note that 'constant' refers to more than 81% of time; 'significant' refers to 40-80% ; and 'moderate' refers to 20- 40% of the time.
•Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment.
•Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations.
•May be required to work outside of normally scheduled hours as mandated by the client, project and/or workload (e.g. evenings, weekends, and/or holidays).
•May be required to maintain established work pace, meet deadlines; may have last minute urgent requests.
•Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc.
•Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
•Required to have hearing ability to receive detailed information through oral communication.
•Required to have speaking ability to express or exchange ideas.
•Constant concentration may be required on various subjects by listening, reading and thinking clearly.
•Interaction with others may be required. May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required. This may require face-to-face or telephone interactions.
•Thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one issue to the next.
•Constant computer usage including typing and/or eye strain.
•Significant repetitive arm, wrist, hand and finger motions -- making repetitive movements (e.g. key boarding, filing, data entry).
•Moderate amount of time spent working in a loud office environment with frequent interruptions/distractions.
•Constant sedentary work (desk bound or seated).
•Constant reading is required via computer screen and/or bound printed materials.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (www.cordenceworldwide.com), a global management consulting alliance. For more information, visit northhighland.com and connect with us on LinkedIn, Twitter and Facebook.
North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.